Operations & Analytics (ecommerce)

Function – Operations & Analytics

Location – Gurgaon

Reporting to (Title) – COO

Position Summary:

– The role would require the facilitation of more immediate operational activities by providing analytical reports and actionable insights to various internal delivery teams and external clients as well as work with core management in driving the operational efficiency of the organisation through implementing various internal tools & processes.
– The person needs to work closely with multiple stakeholders both internal & external to execute their responsibilities.
– The position is based at Gurgaon and may require short term travel on need basis to other locations

Formal Education & Skills
– B Tech from IIT/tier 1 engineering colleges and/or MBA from tier 1 mba colleges IIM/ISB
– Min 3 years of experience in strategy & operations (in investment banks, consulting firms, ecommerce firms, large corporates) with specific domain experience in digital/e-commerce/adtech/b2b enterprise products space
– Excellent analytics & presentation skills
– Some understanding of eCommerce and digital marketing domains
– Strong interpersonal and effective communication skills (both written and verbal)
– Experience in building detailed processes and data crunching skills

Key Accountability:
– Partner with respective teams to proactively identify, develop and drive strategies and initiatives. Here we expect someone to go deep into problems and come up with ideas to resolve them. Be hands-on on the core problems to be solved and not only strategize but also execute when required
– Working directly with COO to drive his/her operational initiatives and structure projects directly driven by the COO
– Drive the reporting & analytics team for daily reports, analysis of delivery or client level performance, create actionable insights to help the Account Management team optimise clients revenues and work with management on building analytics as a solution (viz conversion rate optimisation practise building)
– Study industry trends and bring out insights to drive differentiation and response to counter competitive moves
– Plan, organize, and support primary research by working closely with internal teams and external vendors
– Conduct benchmarking with competitors
– Drive implementation of key initiatives for growth, customer service and experience
– Building/converting financial models for key projects, company business plans etc.
– Able to work on multiple tasks simultaneously and delivering all of them on time by meeting desired service expectations.
– Design and implement new processes to ensure better tracking and reporting of core metrics
– Be a part of cross functional process roll outs and drive high impact objectives for the company
– Continuously identify gaps in the existing system and build mechanisms of long term sustenance


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Entrepreneur in Residence (iit/iim)

Job Description:
  • CommerceX is an Integrated eCommerce Enabler for leading retail brands in India. We are looking to partner with great entrepreneurial talents to co-build data and technology led business solutions ranging from digital marketing to ecommerce operations to digital marketing to marketplaces management to technology solutions. Leverage our experienced team with track record across multiple successful ventures.
  • This role would require you to be hands on with one of the business verticals and your functional role may change from time to time depending on your skill sets and company’s immediate needs
  • We are looking for hands on rockstars who can help us scale the business even further to new regions, create new and innovative solutions for the customers and the industry. We are looking for people who have an independent mind, question the status quo, push the limits and have the drive to create new businesses from scratch. 

What’s expected from you : 

  • The role will traverse multiple functions as the need arises, giving you exposure to various aspects of the business.
  • You’ll be expected to handle work across Sales, Ops, Marketing, Alliances etc. If you expect a clearly laid out JD with KRAs and what not, this is clearly not for you
  • Whatever the job at hand, you will be expected to display complete ownership and take it to completion faster than you thought possible. Shock us and surprise yourself.
  • You might be responsible for expanding to a new location or hiring new people, or managing vendors and partners, or a dozen other things. And yes, all this might happen simultaneously too.
  • Above all, we expect you to grow along with the business and take on larger responsibilities in the near future.
  • You have to be misfit, a rebel and a leader, who sees an opportunity for the change everywhere he/she looks. An EiR is restless, looking for his/her next challenge while engaging with the best and brightest startups in India. An EiR is a humble, go-getter, rolling his/her sleeves up to get the job, any job done.
  • An IIT/IIM/ISB graduate who has in it to help raise the bar and hustle to build new business
  • Min 2-3 years relevant industry experience in either digital marketing or e-commerce side across any functions

EIR can also choose to join in a specific function of their choice – Sales, Digital Marketing, Business development, – Strategy, Data Science, Project management, New products, Technology etc.


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